Job Snapshot
Location:
UK-Redhill, England, England
Manages Others:
Not Specified
Sector:
Customer Service - Call Centres
IT
Experience:
Not Specified
Contact Information
Description
This vacancy is being advertised by Shorterm Engineers Ltd. (EA)Help Desk Analyst to work on a permanent basis with established technologies-engineering company based Surrey. To provide quality support with a high degree of customer satisfaction, technical expertise and timeliness
Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with the service level agreements. Acquire and maintain current knowledge of relevant product offerings and support policy’s in order to provide technically accurate solutions to customers. Record information accurately, add any pertinent contract information, and pass on within the defined time-scales.Liaison with customers and sub-contractors where necessary to manage calls through to resolution.Provide Team leader with end of shift status reportMaintain a high standard of housekeeping within the Service CentrePresent a professional and responsible image to customers.Cover other members of the Service Centre as required Lead or participate in team projects that enhance the quality or efficiency of support May act as a product liaison for products, working with other departments and third party developers to solve technical issues as neededExercise both departmental, technical and service policies as supported by the Service Centre Proactively monitor, manage and update monitoring systems to parameters set within the contractual agreementMay handle escalations as assignedIn addition to the duties and responsibilities listed, the analyst is required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them.4X4 shifts days and nights required.To discuss further please call Andy Clemens on 01332 224541 or email your details to [Click Here to Email Your CV]
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