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Account Director - Social Media knowledge required job in London at Jellyfish

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Account Director - Social Media knowledge required at Jellyfish

Account Director - Social Media knowledge required

Jellyfish London, Greater London Full Time

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.

The role:

As an Account Director, you will lead a client portfolio, ensuring you and the client team strive for excellence on behalf of your clients at all times, maintaining high levels of client satisfaction, client retention and growth.

The Account Director will have responsibility for Client relationships and running campaign related activity across assigned Jellyfish Clients. You will contribute to the growth of the organization by setting best in class boutique agency standards and ensuring Client satisfaction, retention, plus service expansion across your Client portfolio.

Requirements

We’re an Emmy Award winning organic social team who are looking for an exceptional, creative minded Account Director who has a deep understanding of social media.

You will be responsible for the leadership on one or more client accounts. You will collaborate with others to create exceptional client relationships as demonstrated in NPS scores and client retention. You will be seen by a client as the lead voice on an account, acting as a trusted advisor.

You will provide direction to the client team on the client’s request through a well articulated strategic brief. You will be responsible for setting and managing KPIs that positively impact the clients business goals.

You will be a SME across one (or more) products such as media, technology, data, etc and/or verticals, and will continue to stay on top of the latest developments, championing these areas and being a go to person for Client Management Globally. You will be able to articulate how JF products and solutions can support a client KPI’s, identifying opportunities to enhance the Jellyfish client offering.

You will become an influential leader, embodying the JF cultural values and respected by other individuals. You will actively support the client teams, ensuring they have the appropriate tools and resources needed to meet client needs.

You will adhere to client management best practices and achieving internal KPIs to drive the strongest client partnerships.

As a lead, you will manage client commercial targets, contributing to the commercial success of clients in your hub as evidenced by year on year growth for your portfolio, collaborating with your Hub Lead as appropriate.

You will have:

  • A deep understanding of create social media, digital marketing channels and Jellyfish capabilities, and how they contribute to driving marketing success
  • Strong communication, both verbal and written with the ability to ‘translate’ for those who don’t have technical knowledge
  • Strong interpersonal skills, particularly in influencing, listening and building relationships and ability to connect to Jellyfish culture
  • Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands
  • Strong commercial awareness as well as experience in developing upsell and new business opportunities with large clients
  • A passion for digital and a desire to develop and enhance skills.
  • What you’ll need:

  • Expert knowledge and thought leadership around the use of social media platforms, demonstrable creative experience within this area.
  • Experience managing/running teams for large scale social and influencer campaigns
  • Strong communication, both verbal and written with the ability to ‘translate’ for those who don’t have technical knowledge
  • Strong interpersonal skills, particularly in influencing, listening and building relationships
  • Ability to work in a fast-paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands
  • Strong commercial awareness
  • Ideally you will have mobile/ app marketing experience
  • A passion for digital and a desire to develop and enhance skills
  • Advantageous:

  • Broadcast or entertainment industry experience.
  • Knowledge of the wider marketing mix
  • Experience and understanding of digital marketing channels
  • Knowledge of Google technology stack is an advantage
  • Strong problem solving skills
  • Strong organisational skills
  • Paid Media experience
  •  

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    Job ID: 132001c15a22