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Account Manager (EMEA) (Enterprise ELM Solutions ) posted by Networx

Abbots Langley
Competitive package including attractive benefits

Job Description

About us...

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialised technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit, follow us on Twitter, Facebook, and LinkedIn.

About ELM...

Wolters Kluwer Enterprise ELM Solutions (WK ELMS), a business unit of Wolters Kluwer Corporate Legal Services (WK CLS) is a global technology innovator and the premier provider of enterprise legal management software and services that empower corporate legal, compliance, and risk departments and claims organisations to operate more efficiently, support changing business needs and global workforces, and collaborate with external service providers. WK ELMS’ offerings include its patent-pending technology platforms, solutions to manage legal matters, mitigate risk, and control legal and claims spend, as well as innovative business intelligence and legal analytics for organisations that require advanced legal decision support. WK ELMS’ product portfolio and services are used by Fortune 500 and Fortune Global 500 corporations, 100 percent of the AmLaw 200, and thousands of legal suppliers around the world. With 17 offices North America, EMEA, and APAC, WK ELMS has over 35,000 law firm, vendor, and agent connections in more than 150 countries.

About the role...

This Account Manager is responsible for establishing and growing strategic relationships and increasing revenue with our EMEA headquartered customers to ensure client satisfaction, that customer needs are being met, and assisting the client in improving and expanding the use of and value received from Wolters Kluwer ELM Solutions products and services.

Your responsibilities:

Learn and maintain comprehensive understanding of full line of ELM products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
Establish and maintain business relationships with appropriate level personnel in the corporate legal department

Key Contacts: CIO/CTO, GC/AGC’s, legal operations management, lawyers, etc

Execute and contribute to prescribed account management processes for accounts by understanding the complexities of selling products and services to law departments and insurance companies
Maintain and grow existing customer business to meet annual sales goals by identifying and understanding client business needs and the value provided by existing ELM solutions; regularly contacting and meeting with customers, remaining informed of their business needs, and promoting the value provided by ELM solutions
Serve as liaison between ELM and client contacts providing exceptional service that maintains or increases customer satisfaction levels
Contribute to and execute department-wide process improvement programs and best practices by collaborating with the Directors of Client Services and Client Operations to create business plans, account strategies, revenue goals and action plans that support company goals and objectives
Ensure clients are aware of ELM events that would benefit the client and ensure clients are aware of new products and services offerings
Able to effectively serve as a company advocate and able to negotiate for the company and department
Provide regular feedback to Product Management concerning market trends and product and services ideas
Responsible for client contract renewal
Responsible for developing new logo opportunity within the EMEA region

About you...

Suitable candidate should be educated to degree level, and be able to demonstrate the following:

Previous successful sales account management experience: including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
Experience managing relationships with internal or external clients at all levels (e.g., senior management, director, VP, to direct users)
Experience selling software products and/or services
Experience developing and delivering Executive level summaries, reports and presentations
Experience developing and conducting in-person presentations to clients to explain the business’ products and services and their alignment with the client’s needs
Experience working in a team environment with shared sales goals
Proficiency in Microsoft Office products required (Outlook, Word, PowerPoint, Project, Visio and Excel)
Willingness to travel (domestic and international) up to 30% a year
Excellent communicator on all levels. Strong customer focus and excellent verbal, written and presentation skills
Hands-on, motivated and committed to success
You like working in a creative and interesting atmosphere in an international environment where initiative and perseverance is fully expected
Able to take responsibility for managing your own time in an effective and responsible manner and involve others where necessary
Flexibility to travel in pursuit of objectives

What's in it for you...

We offer you a full-time position in a team-based, international, leading financial organisation. Within Wolters Kluwer, you will find straight forward communication, a fast-paced work environment and challenging projects. Your know-how will be rewarded with interesting career opportunities and a competitive salary package.

Interested? Please send your application (with the job title in the subject line) to:




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