Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
UK
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Assistant Head of Operational Support job in Lichfield at Voyage Care

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Assistant Head of Operational Support at Voyage Care

Assistant Head of Operational Support

Voyage Care Lichfield, Staffordshire Full Time
£0 - £45,000/Year

Voyage Care is the sector leading social care provider. We have over 30 years' experience in providing specialist care and support. Our passionate 11,000+ staff support 3,500+ vulnerable adults and children with learning disabilities, autism, brain injuries and complex needs across the UK. Working with Voyage Care will give you access to a large network of career development opportunities, a rewarding role and a job you'll love!

High Level Description

  • Leadership role covering Operational Support.
  • To lead motivate and inspire the teams by role modelling behaviour and developing the managers in emotional intelligence
  • To impact and influence the teams whilst embracing the company values
  • To embed and embrace new technology that continues to make our teams more efficient and customer facing whilst maintaining control of compliance and standards
  • To be the leader of change across the team
  • To deliver on all set KPI's
  • To continually look for new ways of working by understanding the need for change with operations and having professional and effective communication.
  • A passion for continuous improvement, root cause analysis and proactively owning and driving change

Key Responsibilities

  • To drive efficiencies through the performance and development of the teams, whilst communicating and discussing operation needs.
  • To ensure the delivery of exceptional operational standards throughout the teams.
  • To ensure compliance in all areas of operational activity.
  • To drive standards of excellence in customer service and process maps.
  • To make decisions based on strong intuition, and good understanding and interpretation of relevant data and utilising technology.
  • To oversee recruitment of new team members and monitor ongoing performance needs.
  • To support the management of Colleague competence to optimise and sustain performance and operational satisfaction across the business.
  • To own and lead operational change and working with stakeholders across the organisation to business improvement
  • To identify underperforming DCA's and develop a business plan to address and manage issues effectively.
  • To support the delivery of all acquisitions, implementations and projects.
  • To develop an effective network of communication between teams to ensure shared knowledge, best practice, and understanding of business activity.
  • To encourage managers to seek and continuously develop knowledge of operational requirements, with the purpose of making appropriate and innovative recommendations to drive the business forward.
  • To encourage managers to identify trends and make suggestions to improve and enhance productivity in the department as well operationally.
  • To plan for succession through the identification of individuals with potential for development and growth.
  • To oversee all system development and understand the implication on other departments.
  • To process map all processes within the department.
  • To undertake any other reasonable duties as requested by the compan
 

Recommended Skills

  • Emotional Intelligence
  • Creativity
  • Communication
  • Management
  • Best Practices
  • Business Process Mapping
Apply to this job.
Think you're the perfect candidate?

Job ID: 838/621