Job Details2021-10-18T13:58:48+00:00 2028883 Requisition Number: 2028883Job Category: Sales Support Primary Location: London, England
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Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
About the role:
In this role you will be an integral part of the team supporting and improving the overall customer satisfaction, through proactive management of all customer requirements; efficient coordinator of al client activities and by providing high-quality support function to a designated Global Account Manager.
Responsibilities: Successfully project manage all assigned new customer implementations by supporting the Account Manager. Communicate clearly with all key stakeholders during an implementation project. Ensure early communication of any potential issues affecting an implementation project to key stakeholders as appropriate. Co-ordinate all client feedback processes, including (but not limited to) Net Promoter Survey, Complaints and Service User feedback. Ensure that all Complaints are efficiently passed to the centralized Complaints team Keep all systems up to date to enable accurate reporting. Work as part of a team to provide a effective customer services function; taking incoming queries from customers and resolving these in a timely manner. Work with other teams in the business to understand key business processes and be able to discuss these with clients effectively Understand all Product offerings and be able to articulate them and support them with a client Work as a supportive partner with designated Account Manager to provide a seamless client support function, dealing with day-to-day queries, attending client meetings and working on action items, providing first line of contact for the client. Ensure that any client updates that require systems updates are reflected accurately through Salesforce, CMT and Finance.
Required Qualifications: Experience working in a customer service environment with strong customer service skills. Excellent communication skills both verbally and written Proven work experience and ability to prioritize and meet deadlines
Preferred Qualifications: Experience in a Global business environment and the flexibility to work hours as required for the business Demonstrate excellent personal computer and typing skills and must be highly competent with use of all Microsoft Office applications. Excellent communication skills with a professional presence, friendly demeanour and excellent customer service skills. Ability to communicate credibly at all levels within an organisation Must have strong commercial awareness Able to co-ordinate varied and complex demands from a diverse customer base, with the ability to prioritise. Able to work collaboratively across all parts of the organisation and build strong internal relationships Have a strong attention to detail, the important to follow processes and awareness of the importance of accuracy Values-driven individual in alignment with the UnitedHealth culture around our core values of integrity, relationships, compassion, innovation and performance and champion a diverse and inclusive environment.
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
- Attention To Detail
- Business Processes
- Commercial Awareness
- Customer Satisfaction
- Customer Service