Claims Handler – Handle claims up to agreed authority levels and refers cases as appropriate.
Assists the Claims manager in developing the technical capability of theclaims team to provide an efficient claims service, ensuring that company policy, procedure and regulatory requirements are adhered to at all times
1. Assists Claims Manager in the development of the technical capability of the claims team, which may include conducting Performance,Development and Competency Reviews and assisting in therecruitment process
2. Ensure effective and economic resolution of all claims handled within the unit, providing a technically efficient and accurate service
3. Handle claims up to own authority levels and manage referrals from team members, offering technical coaching and guidance where appropriate.
4. Deal effectively and efficiently with complaints
5. Contribute to the technical knowledge of the Company by feeding back technical and commercial market intelligence.
6. To undertake training in line with agreed objectives and keep up-to-date with technical, legal and market developments via use of elearning, internal training and reading market related material.
7. To maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training and ensuring that this is recorded in line with Training & Competency requirements.
8. To conduct the business of the Company at all times in a courteous and efficient manner.
9. The jobholder will, at various times, act for the insured and insurer. The jobholder will be responsible for adhering to all the Group's procedures and policies in relation to the identification and management of
potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
10. To undertake any other task as may reasonably be required by the Company.
Thursday 31 January 2019
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