Joining us as a Customer Experience Manager, you’ll ensure the delivery of our exceptional customer experience throughout the customer facing journey across properties within your portfolio.
You’ll champion our customer proposition to ensure high levels of customer engagement and satisfaction, which in turn will lead to customer loyalty and retention, whilst ensuring customer complaints are shared and learned from to improve the Customer journey and experience.
Assisting the Head of Customer Experience in ensuring every property meets its key performance indicators, you’ll become part of our customer Service team, collaborating across the teams to drive a customer focus culture with a local feel and a right first-time approach.
So, if you are commercially aware, with substantial experience in a similar role and have a proven track record of achieving results, then we want to hear from you!
We’re looking for an individual who has good team building skills and who can drive excellent customer service standards. You’ll have strong communication and organisational skills, the ability to effectively manage a dispersed workforce and have an agile approach to problem solving, focusing on customer service, quality and outcomes whilst being mindful of the commercial realities.
Although this role is home based, you will be required to travel around the South West region (Bath / Bristol) and have a presence in South Wales also and therefore a driving licence is essential.
Part of The Watkin Jones Group, Fresh is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays, a car allowance, 10 days company sick pay, a contributory pension scheme, season ticket loan, cycle to work scheme, work place nursery scheme and Perkbox.
Your week will be split three days travelling to between properties in the region (Bath, Bristol, Exeter, Birmingham and Cardiff), or our offices in the UK and two days home working.
Complex Problem Solving