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Customer Service Advisor posted by Networx

£19,709 - £22,299

Job Description

Thompsons Solicitors are a law firm unlike any other. With nearly 100 years’ experience of successfully representing clients of injury and mistreatment, we have the privilege of working with and supporting the Trade Union Movement and the people they represent.

By providing an inclusive environment, we ensure that individually and collectively we flourish to be the best we can be. We are recognised as one of the UK's leading teams by credible directories including The Legal 500 and Chambers & Partners, as well as being highly recommended in The Times’ Best Law Firms 2019. We pride ourselves on being “the most experienced trade union, claimant and employment rights law firm in the UK”, our friendly working environment and our excellent work/life balance.

The opportunity

Due to continued growth we are looking for an experienced Customer Service Advisor to join our highly successful Legal Enquiry Team in our Sheffield office to handle personal injury case enquiries. You will have the opportunity to work amongst top customer service advisors within a culture where you can enjoy your role, have fun and get recognised for doing your best.

With a passion for providing a consistent and high level of client care, you will take pride in delivering a first class legal service to our clients. To ensure you thrive in the role, we will provide you with structured supervision, coaching and training as well as a nurturing environment, where you can grow and shape your career.

The role

As a Customer Service Advisor, you will be handling all initial personal injury case enquiries that come into the firm, proactively capturing all case related information. You will therefore need to have an excellent telephone manner, polished interpersonal skills and attention to detail. Additionally, the role requires you to have exceptional verbal and written communication skills, IT skills and the ideal candidate will be an enthusiastic, positive team player who is able to maintain a professional approach at all times.

A day in the life of a Customer Service Advisor is never the same, however a typical day will include dealing with and responding to telephone calls, emails and messages in a professional and timely manner as well as carrying out initial case assessments to determine the type of case and who is best placed to progress it.


We recognise and reward high performance, with competitive salaries and an extensive benefits package including:

Structured pay scales
Contributory pension scheme
Permanent health insurance
Life assurance
23 days annual leave (in addition to bank holidays)
Employee Assistance Programme
Enhanced maternity and paternity pay
Cycle to work scheme
Organised sports and social club
Annual travel and parking loans
Financial assistance for professional development

For more detailed information on our benefits, please visit our website.

We believe that attracting talent that reflects the diversity of the communities within which we live and work is a key part of our business, which is why we are an equal opportunities employer.



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