The Customer Service Advisor liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high quality service are maintained at all times.Customer Service Advisor Responsibilities:
Ensure all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions.
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
Investigate missing orders and where necessary authorise customer 'credits' or 'declines' within a given limit.
Advise customers of suitable alternative products and place orders where necessary on their behalf.
Act as a point of contact between internal departments and customers, ensuring information is disseminated to both.Customer Service Advisor Requirements:
Strong administration skills
Working experience of Microsoft Excel and Word
Experience working in a confidential environment
Good written and verbal communication skills
Previous customer service experience desirableAbout Unipart Group:
You may remember Unipart as the company who in the 1970s revolutionised the automotive parts industry. Unipart is a different company today with clients such as Vodafone, Sky, Jaguar Land Rover and the NHS. The Unipart Group is an independent manufacturing, logistics and consultancy company who employs nearly 10,000 employees worldwide and has an annual turnover of more than £1 billion.
Location: Maidstone, ME16 0LW
Job Type: Full Time, Permanent
Salary: £20,381.10 per annum
You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.
Ref: 103 680
- Service Orientation
- Emergency Handling
- Customer Service