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Customer Service Advisor job in Littlehampton at Kiwi Recruitment

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Customer Service Advisor at Kiwi Recruitment

Customer Service Advisor

Kiwi Recruitment Littlehampton, West Sussex, West Sussex Full Time
Salary: £19,380.00pa 25 Days Annual Leave + Bank Holidays/Annual Pay Review/Pension/Life Insurance from commencement of role

Hours: 37.5pw, Monday to Friday, on a shift basis: 08:45am – 17:15pm, 08:00am – 16:30pm, 11:30am – 20:00pm, and occasional Saturday: 09:00am – 13:00pm (at an additional payment).

Our client is one of the UK’s most respected home dispensing medical companies and the outstanding service they provide, sees them with Clients who have been with them for 35 years.

Key Responsibilities:

* Manage high volume inbound and outbound calls and inbox e-mails for clients and healthcare professionals

* Sort and process incoming prescriptions and the management of EPS to create and complete client orders

* Maintain external communication from clients and healthcare professionals for example, Web Orders, My Pen and Caring

* Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders

* Register new clients

* Process sample orders

* Update client cutting templates as needed

* Track missing parcels as needed, and manage returns / collections

* Log complaints as received, and request support of the Team Leader to manage complex queries

* Offer support and advice to fellow team members

* Work towards objectives to achieve set department KPI’s an personal development objective

* Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy

* Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients

Qualities you will possess:

* Excellent customer service skills

* Resilience and capability to manage fast this fast-paced environment

* Excellent telephone manner

* Self-motivated with the determination to succeed

* The ability to multi-task in a high-volume environment

* Proactively collaborate with others

* Organised and good at managing priorities

* Positive energy and behaviours

* Engaged and motivated worker

* Always has the Client’s needs in mind

* Clear and concise communicator with effective questioning skills and active listening skills

* Team player

* The ability to communicate to customers across a variety of platforms

* Passion and desire for providing exceptional customer service and going the “extra mile”

For more information, please attach your CV

Recommended Skills

  • Self Motivation
  • Team Working
  • Passionate
  • Multitasking
  • Communication
  • Leadership
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Job ID: 214433068