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Customer Service Advisor posted by Networx


Job Description

Customer Service Advisor - Towergate Insurance

** Priority interviews will be given to those applicants that email us a great covering letter **

A leading national insurance broker, Towergate Insurance, based in Cambridge, and part of the Ardonagh Group, is going through a rapid period of expansion and therefore seeks yet another Customer Sales Advisor for an apprenticeship, to join their team.

You will proactively contact customers who require insurance quotes to discuss the benefits of the policy and encourage customers to take a policy through Towergate Insurance.

Customer Service is paramount and you will therefore need to be able to offer a first class level of service on every call.

You must have the ability to build rapport quickly in a friendly and approachable manor and overcome any objections by using a soft sales approach. Training will be provided to ensure you are able to be compliant with local procedures, customer service standards and external compliance regulations, e.g. FCA

You will manage predominantly outbound sales calls in relation to Household and Motor insurances however you may also deal with new business quotations, mid-term policy adjustments, policy renewals and customer retention looking to create and maximise sales at all times.

Key competencies required –

Able to work to targets and KPI’s.
Ability to communicate clearly, positively and effectively both verbally and in writing.
Ability to build positive relationships with clients and insurers
Ability to work effectively and in an organised manner both independently and as part of a team
Ability to listen to the requirements of our clients and identify their needs
Be positive, enthusiastic and proactive
Sales and Service Orientated

This is a fantastic opportunity to join one of the UK's leading insurance brokers, and be part of the Towergate organisation, where you can build a long term career with excellent prospects including professional insurance qualifications.

Base Location:

45-53 Mill Road, Cambridge, CB1 2AP

(Has own car park and very conveniently to train station)

Job Type: Full time

Salary: £17k



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