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Customer Service Project Manager posted by Sedgwick Claims Management Services

7 days left to apply
Permanent
Glasgow
£25,000/ year

Job Description

Customer Service Project Manager – £25,000 per annum – Glasgow – Full Time, Permanent

Hours: 35 hours per week, Monday to Friday, 9am to 5pm, a degree of flexibility may be required during busy periods


About Sedgwick

At Sedgwick we provide meaningful, challenging work and a culture of learning. Our focus on professional and personal development means job security and a career path aligned to your skills and motivations.

Taking care of people is at the heart of everything we do, and we pride ourselves on our professionalism and expertise, delivering a first class service which is highly rated by our clients. We are proud to be a winner of numerous awards for service delivery, technology and innovation over the years.

Our credentials rely on the strength and capability of our people and we take great care in making sure they’re empowered and encouraged to fulfil their potential. Personal accountability, a strong customer service ethos and a pride in what we do are at the heart of what we expect from our Customer Service Project Managers. In return, we offer development, a friendly, caring environment and a competitive remuneration package.


Benefits and Rewards

  • Starting salary from £25,000 per annum
  • Previous experience of property claims handling is not essential
  • Fully funded apprenticeship qualification (to be achieved within 12 months)
  • A personal pension plan
  • Healthcare scheme
  • A six month induction package including classroom training, on site practical experience and the guiding support of a mentor
  • A friendly and caring working environment
  • Opportunities for professional and personal development
  • Other excellent benefits you would expect from working for a global organisation


Your Role

When people contact us at Sedgwick, they can be facing an unsettling and stressful event. Our Customer Service Project Managers are responsible for much-needed support and assistance. In turn, we believe it’s important to do the same for them. You will be responsible for:

  • Supporting our clients, customers and colleagues with a high level of compassion
  • Project managing household property claims up to £100,000 in value
  • Acting as the claim owner and decision maker, working alongside suppliers, contractors and other stakeholders to identify the best solution to support the customer and resolve their claim
  • Using our industry leading digital solutions, and variety of technologies, to support you and enhance the customers journey

About You

While you may already have experience of property claims handling, it’s not essential. We’re keen to hear from you if you have a passion for delivering exceptional customer service, or are a recent graduate looking for a career with the ongoing growth and development opportunities you would expect from a global organisation.

The Customer Service Project Manager will have strong communication, interpersonal and customer service skills, and a level of autonomy.

Whatever your experience or background, you’ll benefit from a six month induction package. The course is designed to get you up to speed on our systems and services so you can start delivering the exceptional service our clients and customers expect.


Applicants who are successful at interview will be subject to the following pre-employment screening; ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to equal opportunity and diversity. We aim to ensure no job applicant or colleague receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.


Closing date: Wednesday 18th December 2019

Reference

SWK-5331

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