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Customer Service Representative posted by Networx

Permanent
Brighton

Job Description

About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

Monday – Friday: 07:00 – 22:00
Saturday – Sunday: 08:00 – 20:00

About You

A skilled customer service and sales professional, you’ll thrive on beating sales targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed. You’ll be a confident multi-tasker who can be resilient and show a great team spirit! Experience working in a call centre environment, or in a targeted sales or customer service workplace would be beneficial, but not essential.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and combining excellent service with the ability to meet sales targets and offer customers products which meet their needs. With plenty of energy and commitment, you’ll always strive to do your very best.

Working in a sales team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic city centre location.

Salary & Bonuses

A highly competitive £19,800 starting salary with a pay increase after six months to £21,683
Bonus earning potential of up to £2,295 per annum (this is in addition to the Agent Progression Programme mentioned above)

Our Benefits

33 days’ annual leave (bank holidays are classed as normal working days) with an annual option to buy up to 5 additional days of annual leave
Cycle to Work scheme – up to £1,000 worth of bike and accessories with an option to purchase the bike at a lower cost
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
Regular incentives with amazing prizes to be won
Free Wi-Fi, hot drinks and fresh fruit
Generously discounted Sky TV and broadband packages
Pension scheme & free life assurance
Comprehensive in-house training with clearly defined career progression opportunities
Complimentary Domestic & General protection plan and discount further products
Great employee discounts at local shops, gyms and restaurants

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Reference

DGBRITD196417

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