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Day Shift Supervisor job in Hemel Hempstead at Hermes

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Day Shift Supervisor at Hermes

Day Shift Supervisor

Hermes Hemel Hempstead, Hertfordshire Full Time

As a business,  Hermes  is driven by our four values of  Do the right thing Dare to be different Strive for more  and  Be Customer Obsessed . We run our business by these values and they are reflected in all of our roles. 

Job Purpose:

Our  Twilight Process (Twilight Shift Warehouse) Supervisor  is a key role working with our Day Shift Manager to ensure the smooth running of the day operation in our Depot where you will lead teams of Day Loaders, Sorters and Drivers in processing parcels delivered from client sites in to smaller geographic areas to be delivered to the final customer.

Hours of work are 1pm to 9pm / 2pm or 10pm flexible starts depending on volume. Shifts will also cover weekend work.

About the Role:

You’ll be joining our business as a key member of the Depot Management team. Working under the Inbound Process (Dayshift) Manager, you will support your Depot by providing strong man-management to all front-line staff on your shift.

You will supervise a mixed team of contracted and agency staff across our day shifts. The Twilight Shift is key to our business as it is when we process the growing returns part of our business as well as parcels collected from our network of Parcel Shops.

We need Professionals who can motivate, manage and where necessary discipline a diverse workforce to get the best out of them. You will also talent manage and develop your team so that as promotion and more senior roles become available you have the talent to build your team.

You will be responsible for motivating your staff, problem solving on a day to day basis and operationally.

Our Twilight Process Supervisor is for someone who understands how to motivate staff and can efficiently prioritise pressing needs, where there isn’t an obvious solution. Lateral and original thinking would be a benefit as would logistics experience but we are open to experience gained in other related fields. You must be able to work collaboratively and take the lead on projects amongst your peers.


  • Manage a team of up to 30 direct reports providing leadership and direction for the shift
  • Develop and train reports and ensure SLA’s are hit for the day shift
  • Ensure compliance with all site HSES rules and regulations
  • Process BI and MI reports based on work output of Drivers and Loaders
  • Manage individual project priorities, deadlines and deliverables
  • Essential skills and experience required:

  • Management experience of leading and managing a team
  • Must be able to work on own initiative in a pressurised environment to tight deadlines
  • Experience of managing teams in a fast-paced logistics environment is a definite advantage
  • PC Literate with a working knowledge of Microsoft office
  • An understanding of Transport regulations
  • Good communicator and able to liaise at all levels
  • Flexible approach to work to meet business requirements
  • What we can offer you:

    We can offer you a competitive salary, bonus, 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered.

    This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.


    Recommended Skills

    • Business Requirements
    • Communication
    • Creativity
    • Leadership
    • Literacy
    • Logistics Operations
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    Job ID: 0c08a2f8a8cd