Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.
We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.
Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.
Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.
Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm.. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.
Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.
We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.
Asset Servicing sits within ICG Markets Operations and is responsible for the management of global mandatory and voluntary Income and Corporate Action events, across equity and fixed income products. The team’s play a significant role in supporting both internal and external clients throughout the lifecycle of large-scale events, including Dividend season, Corporate restructuring, Shareholder Meetings, Mergers, Acquisitions, and Bankruptcies, providing a unique opportunity to play a real-time, impactful part in market transactions.
The Organisation provides client-orientated support to both the front and middle offices; supporting, Prime Brokerage, Stock lending, Firm Trading Desks, Repo and SWAPS for both Equity and Fixed Income.
The successful candidate will over see the regional team and report directly into the Global Head of Asset Servicing Operations. The candidate will be responsible for continuing to strengthen the experience within the teams whilst enhancing risk and control frameworks, aligning to company strategy and vision.
The Head will deliver the regional Operations strategy, driving our target operating model, with a proactive People agenda, ensuring a robust control environment, enhancing service capabilities, and simplifying/ transforming platforms to build appropriate scale.
The Regional Head will have accountability for daily supervisory risk and service oversight of the Organisation, ensuring that the objectives of Operations, the Business and our clients are executed to a high standard and in full accordance with regulatory and control requirements.
Organizational Oversight: Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard
Stakeholder Engagement: Acting as key Asset Servicing contact for the front to back Operations groups across internal and external stakeholders Continued engagement and face off with a range of senior Business, Technology and Operations partners Acting as senior Operations lead in New Business Committee meetings, client sales pitches, due diligence visits and other governance forums Supporting and partnering with the Business to facilitate a growing and expanding client base / operational offering Engaging in client discussions & relationship management activities as required to support the Business
People Agenda: Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce Promoting a culture of continuous improvement and cultivating a robust service and control environment Engaging with and leading our People. Developing effective and diverse teams across a global footprint Coaching and mentoring our People. Ensuring effective one to one discussions. Providing direction, feedback, support, and encouragement for career development Championing diversity and inclusion to create a working environment which allows our People to thrive and excel
Organisational Transformation: Leading the Organization to deliver vs goals to meet the Target Operating Model Leading the global Organisation to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation Driving and supporting the delivery of strategic platform re-engineering initiatives, with conscious intent to standardize and industrial flow, reducing manual touch points and aligning tech delivery vs. business goal and wallet share optimization Driving the implementation of initiatives to continuously improve STP rates and productivity, including the use of robotics, workflow and other innovative re-engineering techniques Active engagement and thought leadership in the development and implementation of multi-year operations strategy for Asset Servicing Operations, in partnership with the Business and Technology stakeholders Managing budgets and headcount plans in order to meet targets
Qualifications and Skills: BS/BA degree or equivalent work experience preferred 10 years+ experience in Tier 1 global financial institutions preferred SME knowledge in Asset Servicing required Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology Strong, influential communicator who is articulate and concise Strong risk management and control mindset Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources Self-reliant, good problem solver, results oriented Demonstrated experience leading people and developing effective and diverse teams Ability to establish and build trust with professionals throughout the business with a clear client orientation. Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
Ability to conceptualize aspects of the organization’s model and its future development.
Job Family Group:
Operations - Transaction Services
- Artificial Intelligence
- Asset Servicing
- Business Process Improvement
- Business Process Models