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Guest Service Supervisor - Hampton by Hilton Birmingham Jewellery Quarter posted by Hampton Inn By Hilton

Permanent
Birmingham

Job Description

About Hampton by Hilton


High-quality accommodations and amenities, such as complimentary Wi-Fi,free hot breakfast, digital key and On The RunTM breakfast bags,contribute to Hampton by Hilton ranking as a leader in its segment. Hampton byHilton Team Members deliver friendly, authentic, caring and thoughtful servicedefined as 'Hamptonality'. EachHampton by Hilton hotel offers complete satisfaction with the 100% HamptonGuarantee®. For moreinformation about Hampton by Hilton, visit Apply Now >> or Apply Now >>, and connect on Apply Now >>,Apply Now >>,Apply Now >>and Apply Now >>.



What are we looking for?


Hamptonality. We make Hamptonality our own. Webring our own individual strengths andirresistible personalities to work. We find our own ways to deliver on ourbrand values. It's a FACT that the world needs more people who are friendly,authentic, caring and thoughtful.



What will I be doing?


Asa Guest Service Supervisor, you will oversee the Guest Service Team, providingservices for Guests to contribute to an overall exceptional experience fromcheck-in through check-out, food & drink orders, general hotel services& audits, as required. A Guest Service Supervisor truly influencesthe first impressions of our Guests and, therefore, are responsible forperforming the following tasks to the highest standards...


  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Ensure drinks orders & food orders are taken properly & served to standards

  • Assist in Kitchen as and when required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

  • Demonstrate a high level of customer service at all times

  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Follow company brand standards

  • Assist other departments, as necessary

Apply Now >>



What are we looking for?

Guest Service Supervisors serving Hampton by Hilton Birmingham Jewellery Quarter are always working on behalf of our Guests and working withother Team Members. To successfully fill this role, we're looking for theattitude, behaviours, skills, and values that follow...

  • Previous experience in a combination of areas, such as hotel reception, food & beverage & kitchen
  • Friendly, authentic, caring & thoughtful attitude and super communication skills
  • Commitment to delivering a exceptional level of service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

Whatwill it be like to work for Hilton?

Our teams deliver exceptional hospitality experiences to our Guests every day& their contributions are at the core of our success. We're committed tohelping our teams 'Thrive@Hilton', to ensure we're our best self, every day.



Our benefit programmes help to build a strong foundation to achieve this...



BODY - We build a strong foundation for health& well being:

Retirement plan, life assurance, healthcare cash plan, dentalinsurance & eye care

MIND - We seek lifelong learning &meaningful leadership:

Childcare vouchers, CMP & CAP, AXA employee assistance programme

SPIRIT - We dare to dream & connect withpurpose:

Team member room rates globally, perks at work package



We are Hilton, We are Hospitality!



Contract -Permanent, 39 hrs per week

Salary - £8.71 per hour + Hilton perks & benefits programme


In line with the Asylum and Immigration Act 1996,we require all applicants to have the eligibility to live and work in theUnited Kingdom. Documentation will be required at interview stage.

EOE/AA/Disabled/Veterans

Reference

HOT06R1C_13920_en

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