About Hampton by Hilton
High-quality accommodations and amenities, such as complimentary Wi-Fi,free hot breakfast, digital key and On The RunTM breakfast bags,contribute to Hampton by Hilton ranking as a leader in its segment. Hampton byHilton Team Members deliver friendly, authentic, caring and thoughtful servicedefined as 'Hamptonality'. EachHampton by Hilton hotel offers complete satisfaction with the 100% HamptonGuarantee®. For moreinformation about Hampton by Hilton, visit Apply Now >> or Apply Now >>, and connect on Apply Now >>,Apply Now >>,Apply Now >>and Apply Now >>.
What are we looking for?
Hamptonality. We make Hamptonality our own. Webring our own individual strengths andirresistible personalities to work. We find our own ways to deliver on ourbrand values. It's a FACT that the world needs more people who are friendly,authentic, caring and thoughtful.
What will I be doing?
Asa Guest Service Supervisor, you will oversee the Guest Service Team, providingservices for Guests to contribute to an overall exceptional experience fromcheck-in through check-out, food & drink orders, general hotel services& audits, as required. A Guest Service Supervisor truly influencesthe first impressions of our Guests and, therefore, are responsible forperforming the following tasks to the highest standards...
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure drinks orders & food orders are taken properly & served to standards
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Guest Service Supervisors serving Hampton by Hilton Birmingham Jewellery Quarter are always working on behalf of our Guests and working withother Team Members. To successfully fill this role, we're looking for theattitude, behaviours, skills, and values that follow...
Whatwill it be like to work for Hilton?
Our teams deliver exceptional hospitality experiences to our Guests every day& their contributions are at the core of our success. We're committed tohelping our teams 'Thrive@Hilton', to ensure we're our best self, every day.
Our benefit programmes help to build a strong foundation to achieve this...
BODY - We build a strong foundation for health& well being:
Retirement plan, life assurance, healthcare cash plan, dentalinsurance & eye care
MIND - We seek lifelong learning &meaningful leadership:
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - We dare to dream & connect withpurpose:
Team member room rates globally, perks at work package
We are Hilton, We are Hospitality!
Contract -Permanent, 39 hrs per week
Salary - £8.71 per hour + Hilton perks & benefits programme
In line with the Asylum and Immigration Act 1996,we require all applicants to have the eligibility to live and work in theUnited Kingdom. Documentation will be required at interview stage.