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Head of QA job in London at Draper Tools

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Head of QA at Draper Tools

Head of QA

Draper Tools London, Greater London Full Time

As the Head of QA, you will build, lead and inspire the Quality Assurance team to deliver the day-to-day functions of the Quality Assurance department.

  • You will be responsible for:
  • Overseeing ISO9001 and ISO14001 compliance
  • Maintaining documented procedures, product certification and other compliance requirements
  • Overseeing product testing and performance reports to ensure both functional and legal requirements are meet
  • Managing goods inward and pre-shipment product inspections
  • Liaising and collaborating with our Far East General Manager and QA team
  • Communicating directly with our supplier base as required
  • Overseeing analysis and investigate of product warranty return and customer reviews
  • Acting as a key stakeholder in progressing our sustainable environmental policy
  • Assisting the Customer Service and Technical Support teams
  • Generating and measuring KPI reports for senior management
  • Providing technical and practical guidance to the Buying and Quality Assurance teams

  • Skills required

  • Proven, substantial experience in a senior role, working either in the manufacturing, importing, distribution or retail environment - ideally from within the hand tool, power tool, hardware market sector
  • Experience dealing with manufacturers/suppliers from UK, EU and importantly the Far East - ideally having had first-hand knowledge of such facilities
  • Able to demonstrate both practical and analytical skills
  • Have a genuine interest in progressing sustainable environmental actions
  • Be an excellent manager with the ability to lead and coach the team to success. You have extensive experience in Quality Assurance process and relating product knowledge
  • Able to build strong relationships; you can work cross functionally and with global teams around the world
  • Confident in presenting to internal key stakeholders and customers
  • Recognise the importance of both internal and external feedback and can use this insight to influence meaningful and positive change
  • Possess integrity, recognising the importance of acting early and escalating where required
  • Resilient when under pressure
  • Benefits

  • Competitive salary
  • 25 days holiday *
  • Pension scheme
  • Private health scheme *
  • Staff discount on Draper products
  • Free on-site parking at Head Office
  • Long service bonus *
  • Day off for your birthday
  • Employee discount scheme (discounts on certain retailers, cinema tickets etc.)

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    Job ID: 1492bfc20123