Last week a colleague and I visited a new exciting client of ours in Chester. This small independent care home company are already well established in the South West of the UK with 12 care homes in total and are now venturing into the North West with two new acquisitions.
After meeting the Director, who has been in the industry for well over twenty years, what was apparent was not only her continued passion for the company she founded, but the refreshing view of what she looks for in her Home Managers. She is a true believer that not all nurses make great managers and in fact she would prefer a non-nurse for this Home Management position she has in Chester.
She stated that as an organisation they were very different from the corporate models you see. She believed that the perfect Home Manager would be someone who is used to managing large teams and has a good grasp of staff deployment. This manager may not even come from the care industry, but due to the nature of the work a hospitality background would be an interesting set of skills to have.
Ideally they are looking for a problem solver with good communication skills. You will be overseeing a wide range of employees from nurses to ancillary staff and everything in between, so as a person you will have to wear different masks as it were.
Compliance is of course important to this organisation so an understanding of how the CQC inspects services would be of great importance. Dealing with complaints, conflict resolution, troubleshooting, marketing, recruitment and retention, cost control and budgetary experience are all skills that the successful candidate will possess.
Most importantly you must have passion for elderly care and a positive attitude to improving standards of care.
In return you will receive an attractive salary of up to £50,000 with additional benefits, which is not bad for a non-clinical management position. They are an organisation that pride themselves on retaining staff, with many of their current Home Managers having been with the organisation for years.
If you are a Home Manager working for a small independent care company and used to managing large teams then I want to hear from you. If you are a Home Manager with a foundation in hospitality and understands the importance of delivering a quality service then get in touch. IN11RP