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IT Support Engineer - Tier 2 posted by Recruitment Genius

£22,000 - £25,000 / year

Job Description

Based in Redruth, Cornwall. this company is a very successful Microsoft Certified Managed Service and IT support provider which helps companies maximise their revenue and profitability by providing a tiered range of IT support services. Acting as a company's 'Virtual IT department', they provide telephone and on-site support, network and system design and supply and VOIP.

They also project manage and develop a range of bespoke business software applications which include bespoke databases and the company are also planning additional product developments.

They are looking for a highly motivated & enthusiastic person to join their existing team of experienced support technicians in this rewarding role. Reporting to the Head Engineer, you will be responsible for providing proactive maintenance & support for key clients & the delivery of exceptional on-site support.

Duties range from; resolving client technical issues; full server side diagnosis & troubleshooting to maintaining their customers' IT infrastructure; PC and server assembly & on site troubleshooting & installation as necessary. You will need to be calm under pressure & a can-do attitude.

3 yrs experience in solution delivery, proficient or knowledge in the implementation & support of the following:
Firewalls, Switches, MS Server, MS Exchange, MS SQL Server, Windows Client OS, Unix/Linux
Essential Requirements - Full, clean driving licence - Experience of troubleshooting/maintaining Windows Clients/Server, Experience of supporting end users in a domain environment, Troubleshooting TCP/IP
Highly Desirable - Experience of troubleshooting/maintaining Exchange, A+, Network+, MCSA or equivalent in Win 2012/2016, TCP/IP sub netting & routing, assembling & installing PCs/servers

Salary & Benefits:
• £22,000 to £25,000 dependant on experience.
• Based in Cardrew, Redruth, Cornwall.
• The position does require to travel to client sites for support in Cornwall.
• Car parking provided
• Full kitchen facilities.



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