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Learner Engagement Executive at Mantra Learning

Learner Engagement Executive

Mantra Learning Middleton, Greater Manchester Full-Time
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Mantra Learning has been supporting the skills needs of the logistics, automotive and business sectors for 50 years.

We deliver practical training and apprenticeships to upskill and progress the careers of both new and existing employees. We equip people who are entering, re-entering or already working in the logistics sector with the competence and skills to become more proficient and productive in their jobs.

The Learner Engagement Executive will receive all initial contact from our customers and will identify any issues early through regular communication. This may include assisting with onboarding and demonstrating our products or following up with customers with any support requirements/additional courses, and raising any concerns with the account managers or commercial directors.

You’ll keep detailed records of your interactions, building a knowledge base on customers including things like attendance and training needs. You’ll also use this to produce regular reports on learner engagement. 

Responsibilities

  • Provides effective Information and Guidance to learners via CRM or LRM booking function and utilising virtual platforms
  • Keeps detailed records utilising the CRM system.
  • Accepts and closes incoming queries through thorough analyses of learner needs.
  • Provide a high level of customer service to all learners and parties contacting the business.
  • Assesses learner eligibility for programme.Behavioural Competencies
  • Actively listens to the needs of learners in order to understand the appropriate course to satisfy their needs.
  • Maintains working knowledge of all programmes sold by the business.
  • Communicates effectively via system completion, email, meetings and telephone communication.
  • Continually develops and updates knowledge in relation to Apprenticeship Training and Funding Rules in order to advise learners of the courses available to them.

Core Competencies

  • Adapts to changing work environments, work priorities and organisational needs.
  • Maintains and develops knowledge through self-directed CPD.
  • Communicates effectively at all levels and with all individuals through strong literacy and oral skills.
  • Works independently and proactively in the interests of the organisation and its employees.
  • Interacts with people effectively. Able and willing to share and receive information.
  • Maintains confidentiality and professionalism at all times.
  • Contributes to a culture of Health and Safety and safeguarding in line with salient policies.
  • Promotes Equality and Diversity in all activities.

Education and Knowledge

  • GCSE A -C or equivalent in Math's and English and ICT qualification Level 3
  • Strong IT Skills
  • Understanding of government funded training programmes.
  • Knowledge of Safeguarding and Prevent policies and procedures

Experience

  • Customer service experience.
  • Administration experience.

Person Specification

  • High level of Customer Service
  • High Performance attitude & drive; not wanting to be average in terms of personal development and achieving business results
  • Energy & focus to achieve results in a professional manner
  • Self-starter; able to work independently, but as part of the team
  • Consulting & service attitude; a humble, but resolute behaviour
  • Equipped with strong and effective communication and interpersonal skills
  • Intrinsically motivated; eager to learn
  • Analytical; you can think strategically, and you can handle complexity
  • Strong communication skills (both verbal and written);
  • ability to maintain utmost respectful professional internal and external relationships, even under pressure.
  • Good organisational and planning skills; able to co-ordinate multiple projects and competing demands.
  • Very high attention to detail and high standard of accuracy.
 

Recommended skills

Attention To Detail
Interpersonal Skills
Communication
Self Motivation
Curiosity
Hardworking And Dedicated
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Job ID: SB231525MidLEE