As the Marketplace Operations Analyst, you are responsible for leading the operations within the UKs native Marketplace; our black cab driver community.
You’ll use all our marketplace tools to engage our riders and drivers while delivering best-in-class service and reliability. You’ll analyze, recommend actions and impact the UK Black Cabs marketplace, work closely together with the product team and UK supply team to ensure we have the right supply at the right times, drivers are engaged, and reliability for b2c and b2b are optimized to ensure customer loyalty and ridership. Improve data quality and ingestion; identify root cause of data issues and provide resolution ensuring accuracy and trust in everything we build. Day-to-day operational reporting and data visualisation. Reports should be statistically rigorous and compellingly relevant; providing insight into program health and recommending action plans. Conduct deep-dives and apply data science techniques to gain a better understanding of the problems we face, recommend actions and build tools which enable business users to be proactive. Develop models for evaluation and implementation of new strategies with business stakeholders such as analysing impact of marketing activities and providing directions for growth. Manage and execute analytical projects from start to finish including data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations to senior management. Evaluation of product performance and strategy by evaluating features and contributing with ideas to our product roadmap.
Behavioural skills Ability to operate in an agile way, in a fast-paced and ambiguous environment You are happy to be humble, open to new ways of working and to seeking guidance, but you take ownership and are driven by quality in every single thing you do. Must be customer obsessed, resilient, and passionate about going on a journey to create a world-class product and service. Confident dealing with and resolving complex queries and complex quantitative business challenges supported by data Demonstrated ability to operate both strategically and tactically in a high-energy environment Confident providing feedback in all directions - up, down, and sideways. Ability and comfort in challenging current methods and service delivery strategy. Self-motivated and ability to work with minimal supervision Ability to stay positive and motivate everyone around you
Technical skills Advanced hands-on knowledge and experience of data manipulation using SQL, and Excel Proven problem solving skills, project management, attention to detail, and exceptional organizational skills Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions and develop business cases Familiar with data science techniques - Advantage Experience with programming languages such as Python- Advantage Working knowledge of PowerBI, or another visualisation tool (Microstrategy, Qlik, Tableau)
Gett is on a mission to power global corporate ground transportation. We have built a product that enables the integration of multiple ground transportation providers on a single platform and that integrates with the back-office systems of our corporate clients to provide seamless travel experience to business travelers, while at the same time increasing transparency and control over ground transportation spend. Gett serves over a quarter of Fortune 500 companies in a market worth $79.6B.
We’re looking for passionate people looking for their next big challenge. Here at Gett, we are defined by our passion, quality, and drive. The Marketplace team is integral to the success of how we travel in the UK by providing the best rider experience through optimising performance of native and partner fleets
Here’s what you gett Competitive pay Taxi Credit (obviously!) 25 days holiday a year PLUS our "GettFlexi programme giving one non-working Friday every month, plus a non-working day for your birthday". Stock Options £400 Home Working Environment Allowance Pension Scheme Private Medical Cover Health related cashplan Life Insurance Employment Assistance Programme Discounted Gym membership
If there is anything we can do to accommodate your needs throughout our hiring process, just let us know. Only if disability prevents you from applying online, you can send your CV and Covering Letter to: [ Email address blocked ]
Requirements 2+ years of relevant experience in a business analyst/data analyst/statistical analysis role Preferably a degree in Mathematics, Statistics, Data Science, Computer Science, Economics or Business. Strong communication (verbal and written) and interpersonal skills to translate key insights from complex analyses into actionable business insights Excellent business judgment, strong written and oral communication skills, and a pragmatic approach to getting things done Project management - demonstrated full ownership of managing and implementing both technical and non-technical projects.
- Agile Methodology
- Attention To Detail
- Build Tools
- Confident And Emotionally Stable