Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
UK
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Operations and Customer Service Representative job in Saxmundham at First Choice Staff

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Operations and Customer Service Representative at First Choice Staff

Operations and Customer Service Representative

First Choice Staff Saxmundham, Suffolk Full Time

Job Description

Operations and Customer Service Representative


Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.



Duties:
•Manages all bookings from start to finish for allocated customers
•Develops relationship with allocated customers
•Issues booking instructions to origin offices
•Processes Import and Export bookings
•Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.
•Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
•Processes UK Customs Clearance
•Manages any other site involved in a shipment
•Develops processes and tools to support customer interface and communications
•Takes and handles customer inquiries
•Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
•Ensures correct charges are highlighted / passed for billing
•Has full responsibility for correct P/L per file handled.

Key Skills
•Strong background in Ocean Freight Forwarding
•Good Administrative and MS Excel skills
•A get the job done attitude
•Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
•Results driven and good attention to detail
•Good written and spoken English
•Good interpersonal skills
•Ability to build relationships with customers
•Able to prioritise, perform under pressure and work using own initiative.

Hours: 37.5
Monday to Friday


  • APPLY
  • APPLY WITH LINKEDIN
  • SAVE
  • SHARE
  • APPLY
  • APPLY WITH LINKEDIN SAVE SHARE
     

    Recommended Skills

    • Booking (Sales)
    • Freight Forwarding
    • Communication
    • Operations
    • Management
    • Customs Broking
    Apply to this job.
    Think you're the perfect candidate?

    Job ID: 00d847246ad2