Operations and Customer Service Representative
Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
•Manages all bookings from start to finish for allocated customers
•Develops relationship with allocated customers
•Issues booking instructions to origin offices
•Processes Import and Export bookings
•Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.
•Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
•Processes UK Customs Clearance
•Manages any other site involved in a shipment
•Develops processes and tools to support customer interface and communications
•Takes and handles customer inquiries
•Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
•Ensures correct charges are highlighted / passed for billing
•Has full responsibility for correct P/L per file handled.
•Strong background in Ocean Freight Forwarding
•Good Administrative and MS Excel skills
•A get the job done attitude
•Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
•Results driven and good attention to detail
•Good written and spoken English
•Good interpersonal skills
•Ability to build relationships with customers
•Able to prioritise, perform under pressure and work using own initiative.
Monday to Friday APPLY APPLY WITH LINKEDIN SAVE SHARE APPLY
APPLY WITH LINKEDIN SAVE SHARE
- Booking (Sales)
- Freight Forwarding
- Customs Broking