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Customer Service Apprentice – Operations posted by Networx


Job Description

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

We are now recruiting for a Operations Apprentice, based in Sandycroft (Deeside). You will undertake a one year training programme within the operations department. Offering a high level of administrative support to internal and external business. Ensuring an efficient and accurate booking procedure and service. Responsible for building and maintaining working relationships with Suppliers, Travel Agents and internal departments.

A combination of job related and academic training will be offered throughout the one year apprenticeship, you will achieve a Customer Service Level 2 NVQ qualification.

Job Accountabilities

0 – 6 months

Accurate fulfillment of all land product in line with process
Executing daily tasks in line with coordinators instruction
Data entering renovations and notifying Travel Agents of the same
Informing Travel agents of Changes to accommodation
Sending off new complaints to hotels and suppliers

6 – 12 months

Amending Bookings in line with process
Telephone Support to Travel Agents
Reading/understanding contracts and producing quotations
Handling issues concerning confirmed bookings
Overseas support for customers on resort

Qualifications, Skills & Experience

Quick learner
PC literate
A good understanding of Microsoft Office and Internet sites
Good verbal and written skills
Confident and positive attitude
An interest in Travel and Tourism or Operations

Our employees enjoy many benefits including life assurance, travel discounts and industry/social events.



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