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Operations Team Manager job in London at CHUBB

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Operations Team Manager at CHUBB

Operations Team Manager

CHUBB London, Greater London Full Time

Role Purpose:

  • Lead, manage and coach the Underwriting Assistant resources across the locations/LOB
  • Manage Underwriting Assistant resource ensuring that the business is supported as required through allocation and prioritisation of workloads
  • Monitor day to day operational business support and drive consistency of processes and reporting
  • Conduct process reviews to deliver improvements and efficiencies whilst driving cost efficiencies
  • Understand current audit and compliance issues (incl. SOX controls) and facilitate satisfactory resolution of same
  • Provide daily support to the Business Operations Manager
  • Key Responsibilities:

  • Ensure day to day core UA tasks are completed, with SLA’s and quality requirements adhered to
  • Manage and measure UAs involvement in Pipeline management and support of revenue generation
  • Utilise the UA resource pool to effectively support all underwriting teams bearing in mind absences and workloads
  • Collate and provide required metrics and MI reports to the Business Operations Manager &/or Business
  • Drive consistency across UK&I and nurture a right first time approach
  • Work with our third party partner to ensure agreed service levels, and quality requirements are attained and future realignment opportunities realised
  • Provide ad-hoc support to the Business Operations Manager and/or the business as and when required
  • Manage and promote development of Underwriting Assistants on a continual improvement basis
  • Organise training and coaching for Underwriting Assistants in conjunction with the Business Operations Manager
  • Support system implementations and evolution, through proactive participation in build/enhancement reviews; UAT, training
  • Ensure team is compliant with all current compliance and audit requirements, providing support to the Business Operations manager for the overall area where applicable
  • To work within the framework of our ethical and service standards
  • Qualifications & skills required:
  • Bachelor Degree - preferred
  • 7+ years of work experience
  • Insurance Industry Knowledge
  • Excellent Data Analysis Skills via Excel needed
  • Ability to manage and motivate a team
  • Stakeholder management, influencing and communication skills

  • Integrity. Client focus. Respect. Excellence. Teamwork

    Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. 

    Diversity & Inclusion

    At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or

     

    Recommended Skills

    • Stakeholder Management
    • Metrics
    • Revenues
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    Job ID: 047d590ba494