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Partner Support Analyst job in Haywards Heath at Collinson International Limited

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Partner Support Analyst at Collinson International Limited

Partner Support Analyst

Collinson International Limited Haywards Heath, West Sussex Full Time

Collinson is one of the world’s leading global loyalty and benefits company. We provide unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers. 

Collinson is an innovative and entrepreneurial business with over 2,000 passionate people working in 20 locations worldwide. We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and loyalty experiences program, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

What does a Partner Support Analyst do at Collinson do?

  • As a passionate and enthusiastic Partner Support Analyst you will provide technical and administrative support to our Partners for our proprietary registration system implemented across Europe, Africa, Middle East and the UK while maintaining a professional representation of the team as well as the company. 
  • You will also be responsible for the technology implementations and training in the newly recruited lounges and outlets across the region. You will act as the forefront liaison with the partners regarding technology and day-to-day processes and at times would need to travel abroad for personal visits!
  • How will you make a difference as a Partner Support Analyst? 

  • Technical and/or customer support experience. 
  • Experience in business solutions. 
  • Experience with Microsoft Office tools: Word, Excel, PowerPoint. 
  • Experience working in a Technical or Administrative Support position supporting business solutions and end-users remotely
  • Excellent interpersonal, written and oral communication skills. 
  • Self-motivated and able to work with a team.
  • Experience with multi-national, multi-cultural organisations
  • Ideally you are b-lingual and can speak a second language
  • You can look forward to a competitive salary, pension scheme, and further benefits: 

  • Our famous Priority Pass Membership (Collinson Exclusive) 
  • Life Assurance Scheme 
  • Personal Income Protection 
  • Private Medical
  • Discounted gym membership 
  • Wellness advice and support 
  • Cycle to Work Scheme 
  • Travel Insurance (Collinson Exclusive) 
  • Our values form the foundation of our business, and the Collinson company culture is built around these values that help to shape a long-term, financially successful enterprise for both our customers and employees. They are summarized across four pillars: Act smarter, Do the right thing, One team, and Be insight-led. 
    Collinson’s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to 1963.
    Once formed, Collinson was further strengthened by the acquisition of established companies that allowed us to expand on our offerings.
    We have a team of more than 2,000 employees serving over 5 million own customers each year. In 2020 Collinson was included in both the Top Track 100 and the Profit Track 100 lists from the Sunday Times. 


    Recommended Skills

    • Administration
    • Communication
    • Customer Service
    • Diversity Awareness
    • Microsoft Excel
    • Microsoft Office
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    Job ID: 107e48bd3667