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Product Application Specialist posted by Recruitment Genius

Permanent
Manchester

Job Description

An exciting opportunity for a Platform Product Specialists to act as a Subject Matter Expert (SME) for all platform products.

Responsibilities:

• Interface with Product Owners (PO), Project Managers (PM) and clients to influence the product's future direction
• Demonstrate product functionality accurately and completely
• Gather requirements, create technical specifications and communicate to the development teams effectively
• Attend daily stand-ups to help resolve, prioritise, or escalate client impacting bugs
• Proactively engage with Support and DevOps where product delivery outcomes may impact support processes or resources required to continue to support applications effectively
• Assist in preparing/conducting test plans and reviewing results
• Conduct onsite or online product training sessions with their customers
• Document new product features and update user guides
• Recommend product enhancements and updates to identify new business opportunities
• Regular training of the Sales and Marketing teams to keep them across the latest product functionality.
• Regular training of the Support and DevOps teams to keep them across the latest product functionality
• Stay abreast of trends in the marketplace to ensure the product's competitive position
• Stay abreast of industry security requirements to maintain the product's compliance

Required Knowledge, Skills and Abilities:

• Capable of solving or pre-empting problems
• Relationship and Customer management skills always delivering exceptional customer service
• Attention to detail for client experience and quality product
• Outstanding interpersonal skills and a positive attitude
• Articulate and well-spoken with excellent phone and email etiquette
• Ability to work autonomously and in a team
• Ability to communicate at all levels internal/external
• Demonstrate honesty and integrity at all times
• Skilled in the use of Microsoft products, including Word, Excel, PowerPoint and Project

Desirable Experience

• Knowledge of payments industry, credit card schemes and standards
• Familiarity with software design and development principles
• Demonstrated professional experience with practicing Agile techniques in a dynamic business environment.

Competitive salary and some great benefits help to make this a great opportunity for someone looking to make their next step!

Reference

00098151

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