An exciting opportunity for a Platform Product Specialists to act as a Subject Matter Expert (SME) for all platform products.
• Interface with Product Owners (PO), Project Managers (PM) and clients to influence the product's future direction • Demonstrate product functionality accurately and completely • Gather requirements, create technical specifications and communicate to the development teams effectively • Attend daily stand-ups to help resolve, prioritise, or escalate client impacting bugs • Proactively engage with Support and DevOps where product delivery outcomes may impact support processes or resources required to continue to support applications effectively • Assist in preparing/conducting test plans and reviewing results • Conduct onsite or online product training sessions with their customers • Document new product features and update user guides • Recommend product enhancements and updates to identify new business opportunities • Regular training of the Sales and Marketing teams to keep them across the latest product functionality. • Regular training of the Support and DevOps teams to keep them across the latest product functionality • Stay abreast of trends in the marketplace to ensure the product's competitive position • Stay abreast of industry security requirements to maintain the product's compliance
Required Knowledge, Skills and Abilities:
• Capable of solving or pre-empting problems • Relationship and Customer management skills always delivering exceptional customer service • Attention to detail for client experience and quality product • Outstanding interpersonal skills and a positive attitude • Articulate and well-spoken with excellent phone and email etiquette • Ability to work autonomously and in a team • Ability to communicate at all levels internal/external • Demonstrate honesty and integrity at all times • Skilled in the use of Microsoft products, including Word, Excel, PowerPoint and Project
• Knowledge of payments industry, credit card schemes and standards • Familiarity with software design and development principles • Demonstrated professional experience with practicing Agile techniques in a dynamic business environment.
Competitive salary and some great benefits help to make this a great opportunity for someone looking to make their next step!
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