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Product Manager - Booking Journeys job in Borehamwood at Smartbox

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Product Manager - Booking Journeys at Smartbox

Product Manager - Booking Journeys

Smartbox Borehamwood, Hertfordshire Full Time

Thrive with us at Europe's number one in gift experiences: help us give the gift you live.

PRODUCT MANAGER - BOOKING JOURNEYS
Reporting to: Senior Product Manager (in the interim will report to Head of Product)
Location: Borehamwood, Hertfordshire

About us
Red Letter Days and Buyagift.com are the UK Brands for Smartbox Group. We are the UK's leading gift experience provider. Our core purpose is delivering happiness, amazing people. With the vision that there should never be a reason for someone to buy an experience anywhere else.
We have been part of the Smartbox Group since 2009 - the world's largest provider of experiences. The iconic Red Letter Days brand was added to our portfolio in November 2017 and continues to go from strength to strength.
Our amazing team at Smartbox UK is now over 160 people and we are delighted to have been awarded 2 stars in the Sunday Times Best Companies to Work For for the past two years. Our focus on delivering happiness to our customers has recently been recognised by us being accredited to the Institute of Customer Service. Corporate social responsibility is close to our hearts: We became carbon neutral in 2020 and have embarked on the journey to become net zero.

About the role
You will be responsible for the Roadmap for a specific phase of the customer journey - including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation. The role sits within the Product team, a new team created to help drive the business forward strategically. This role will be focused on 3rd party integrations across our varied range of sectors to help build out the gift beneficiary booking experience.

  • Apply data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
  • Take ownership of individual product area and full responsibility for leading development including:
    • Identifying areas of improvement that will contribute to OKRs and improved customer experience
    • Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with UX/Design), tracking, QA, UAT, post launch validation and ongoing optimisation
    • Working with the wider Product team to ensure that all development is prioritised effectively
  • Assist in establishment of the Product team as subject matter experts, building trust and value within the business
  • Develop strong understanding of business processes and systems
  • Work with other departments (Digital Marketing & Acquisition, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions

Desired Skills and Experience
This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.
The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines.
  • a minimum of 5 years online Product Management experience
  • Proven commercial experience in a similar role for an Ecommerce based business / transactional website, ideally from the Travel/Hotel booking sector
  • Able to demonstrate exposure to and experience of leading key strategic initiatives
  • Exceptional web analytics and data knowledge, with the ability to use data to derive insight
  • Experience of 3rd party integration/APIs
  • Experience with user research and discovery techniques
  • Experience of business benefits/success metrics and OKRs

And now a bit about you:
  • Enthusiastic, curious and passionate about identifying and solving customer problems (whether consumer, supplier or internal)
  • High attention to detail
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
  • Ability to demonstrate strong written, verbal communication and presentation skills at all levels of the organisation
  • Flexible - we are a fast moving business and change is a constant

Our mission
To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.
Our vision
To reach a stage where there is never a reason for a customer to buy an experience from anyone else. To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques.

Want to know what it is like to work at Buyagift and Red Letter Days, come take a look at what our team has to say [ Link removed ] or check out our company reviews on Glassdoor: [ Link removed ]

Disclaimer: In applying to this position, you consent to Smartbox Group (Buyagift Plc & Red Letter Days) to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.
Due to the high volume of applications it will not be possible to respond to unsuccessful candidates. Sorry for any inconvenience this may cause

 

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Job ID: JR0000000228