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Product Manager - Shopper job in Borehamwood at Smartbox Group

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Product Manager - Shopper at Smartbox Group

Product Manager - Shopper

Smartbox Group Borehamwood, Hertfordshire Full Time

About the role

You will be responsible for the roadmap for a specific phase of the customer journey - including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation. The role sits within the Product team, a new team created to help drive the business forward strategically. This role will be focused on the Shopper journey across our varied range of sectors to help build out and optimise the purchaser experience.

  • Apply data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
  • Take ownership of individual product area and full responsibility for leading development including:
  • Identifying areas of improvement that will contribute to OKRs and improved customer experience
  • Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with Product Design), tracking, post launch validation and measurement and ongoing optimisation
  • Working with the wider Product team to ensure that all development is prioritised effectively
  • Assist in establishment of the Product team as subject matter experts, building trust and value within the business
  • Develop strong understanding of users and the business
  • Work with other departments (Trade and Online Marketing, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions
  • Desired Skills & Experience

    This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team. 

    The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines.

  • A minimum of 5 years online Product Management experience
  • Proven commercial experience in a similar role for an Ecommerce based business / transactional website, ideally from at least one of our experience sectors (including Gourmet, Hotels, Activities, Days Out)
  • Able to demonstrate exposure to and experience of leading key strategic initiatives
  • Exceptional web analytics and data knowledge, with the ability to use data to derive insight
  • Product experience of at least one of the following: Search, Browse, Merchandising, CMS, Checkout, Payments
  • Experience with user research and discovery techniques
  • Experience of business benefits/success metrics and OKRs
  • And now about you

  • Enthusiastic, curious and passionate about identifying and solving customer problems (whether customer, supplier or internal)
  • Attention to detail
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
  • Ability to demonstrate strong written, verbal communication and presentation skills at all levels of the organisation
  • Flexible – we are a fast moving business and change is a constant
  • Our mission

    To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.

    Our vision

    To reach a stage where there is never a reason for a customer to buy an experience from anyone else. To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques.

    Want to know what it is like to work at Buyagift and Red Letter Days, come take a look at what our team has to say 

     

    Recommended Skills

    • Attention To Detail
    • Commercial Awareness
    • Communication
    • Content Management
    • Coordinating
    • Curiosity
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    Job ID: 0732ba4fa0cc