Key Responsibilities Responsible for handling a varied portfolio of North American property claims written under binding authorities. Effectively manage a high volume of files Analyses and applies policy coverage accurately to all assigned claims. Investigates assigned claims. Negotiates and settles claims proactively in accordance with Lloyd’s/Company guidelines and best practices. Reserves claims accurately in accordance with Company guidelines and best practices. Ensures that Company service standards are upheld. Maintains data accuracy. Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met. Authorises claim payments and reserves within agreed claims handling authority. Provides technical advice. Develops and maintains effective business relationships both externally and internally. Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work. Assists Senior Claim Professionals and others with larger and more complex claims, where required. Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines. Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills. Other duties as assigned. To adjust own portfolio of claims in accordance with agreed authority limits and in line with the businesses claims procedures; To ensure that all claims are adjusted in accordance with the appropriate Lloyd’s claims scheme(s). To ensure that claims presented, either by way of paper or electronic submission, are handled promptly, efficiently and within agreed service levels. To assist in the appointment and monitoring of claims service providers in accordance with the Group policy. To manage and develop strategies for claim resolution. Liaise with brokers, co-insurers, reinsurers and Xchanging on claims related issues, including the coordination of claims management with the following market and Xchanging Claims Services. To be responsible for the maintenance and usage of the Workflow system and to ensure that the claim records are accurate and up to date, in accordance with claims procedures. To work in conjunction with Senior Claims Adjusters / Technicians, Technical Claims Manager, Claims Managers and representatives of the Underwriting teams to ensure the smooth operation of the business and that effective communication is in place through all areas of the business. To ensure that all avenues for recovery, or subrogation, are investigated evaluated and pursued, during the lifespan of the claim.
Profile requirments : Job Specific Class specific insurance/reinsurance knowledge Previous Insurance and Lloyds of London experience required Judgement and decision making capability Evaluation and Analysis Commercial Awareness Negotiation Skills Computer literate Attention to detail Compliance with procedures Other desired skills and characteristics : A self-starter – completes work independently without reminders or constant supervision. Sets priorities with an appropriate sense of what is most important or urgent. (Good personal time management). Can communicate effectively internally and externally. Listens “responsively” – is easy to talk to. (Good interpersonal skills) Expresses confidence about own interpretation or viewpoint – e.g. when dealing with third parties. Listens and challenges where necessary. Adapts easily to changes at work. Willingly does whatever work is necessary to get the job done successfully. Willingness to study and learn. Keeps up-to-date on market knowledge and the technical aspects of the job. Ensures the completion of group tasks.
Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or
- Time Management
- Interpersonal Skills
- Decision Making