The job Rail Customer Service Assistant - Welfare Van Driver has been saved.


Ready to apply?

Please confirm your email to start the apply process.

The Job has been saved succesfully

Enter your email address to save this job

You are saving this job as:

search results

Rail Customer Service Assistant - Welfare Van Driver posted by Ontrak Recruitment

last day to apply
South East London
£12/ hour

Job Description

Rail Customer Service - Welfare Van Driver

Ontrak Recruitment & Training are actively seeking committed and outgoing Rail Customer Service Assistants to join our valued and long-standing clients on the Railways.

Responsibilities will include the following:

  • Ensuring the completion of the signing in/out sheets and communicating and attendance or lateness within 30 minutes of the shift start time
  • Ensuring all incident forms are completed and returned before the end of shift
  • Communicate with the office via email if dispatch is required
  • Use of the company card is for company use only. Any misuse of company equipment will result in instant dismissal. (Any company expenses must be accompanied by a receipt for goods)
  • Remaining present at the station for the whole of your shift
  • Ensuring health and safety is adhered to
  • Being familiar with local instructions, the dispatch plan, general memos and notices for each station you work at.
  • Managing difficult situations
  • Comply with all safety requirements as defined, ensuring personal safety and that of others at all times
  • Ensuring up to date record keeping including log books, security checks, incident forms and completing BTP reports
  • Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied
  • Station security including the HOT protocol
  • Ensure you and the team are in possession of the required personal safety documentation and identification
  • Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer
  • Carry out emergency procedures as locally specified on your induction
  • Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company)
  • Your company ID must be worn and be visible at all times
  • Adhering to HIDDEN 18 working regulations

Are you the right candidate for the job?

  • You must hold a clean full UK driver's licence
  • Do you have previous customer service experience?
  • Good communication and presentation skills
  • Are you over the age of 18?
  • Are you comfortable working alone?
  • Do you have the flexibility to work different shift times? Please note the railways operate 7 days a week inclusive of weekends, 365 days a year
  • You must be available to start immediately as these are temporary positions

Please note you must be able to get to your location of work for a 05:00 start, the latest finish could be 00:30. Please note shifts can be either 8 or 12 hours.

Job Requirements

Customer Service



Similar Jobs

Email me jobs like these

Thank you. We'll send jobs matching these to