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Receptionist - The Biltmore Mayfair - LXR London posted by Hilton Corporate

Permanent
London

Job Description

The Biltmore, Mayfair is set to open in June 2019, after undergoing a multi-million-pound redevelopment, as the first LXR hotel in Europe and Hilton's new luxury collection - LXR Hotels & Resorts.


This luxury hotel, situated on a super prime location in the heart of Mayfair on Grosvenor Square, will offer 257 luxuriously appointed guest rooms as well as 51 highly-curated and beautifully designed suites, which will reflect the property's origin as a sophisticated and elegant London private residence.


The Biltmore, Mayfair will boast new culinary concepts headed by internationally-renowned chefs, an all-year round alfresco terrace, an exclusive cocktail bar and a large gymtech fitness suite. In addition, the hotel will showcase an impressive 500 sqm ballroom and various smaller function suites up to 100 guests.



Why join The Biltmore, Mayfair as a Receptionist?


It's your world - Your next role could be as a Team Leader or Supervisor, or why not move into a different department like Finance or Human Resources in over 100 different countries


  • Personal Development programmes for every level
  • Working in an environment where creativity is highly appreciated

  • Do not forget a competitive starting salary

  • 28 days holidays including bank holidays (increasing yearly)

  • Complimentary meals on duty and uniforms provided

  • Worldwide travel perks - up to 30 nights at discounted rates over 5,000 properties in more than 100 countries and 50% Food & Beverage discounts

  • Industry leading benefits and high street discounts

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.


What will it be like to work for LXR Hotels & Resorts?


LXR Hotels & Resorts is Hilton's luxury collection brand, with each location offering a singular travel experience native to its place, history, and tradition. Found in the world's most alluring destinations, LXR Hotels & Resorts immerse you in truly profound travel experiences.


The Biltmore, Mayfair will be fit for royalty, well-travelled guests from around the world and senior corporate executives and guests will experience first-class service distinguished by an unrivalled commitment to personalised attention and luxurious yet locally immersive experiences for our guests.


What will I be doing?


As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

  • Demonstrate a high level of customer service at all times

  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Follow company brand standards

  • Assist other departments, as necessary






What are we looking for?




Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:



  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:



  • Previous experience in cash handling


Looking forward to welcoming you to LXR designed to bring together the best of luxury.



EOE/AA/Disabled/Veterans

Reference

HOT066M1_13920_en

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