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Regional Rider Operations Manager job in London at Gorillas

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Regional Rider Operations Manager at Gorillas

Regional Rider Operations Manager

Gorillas London, Greater London Full Time


Hey there! We are Gorillas & we are influencing the way people live their lives. Groceries being delivered to your door in 10 minutes is a concept that up until recently was unimaginable. Were redefining an industry that has never experienced the rapid changes that were creating. You can now be a part of generating this change.

Our Rider Operations Department provides operational support to our riders & everyone on shift, and to undertake all scheduled operational duties as required. The Ops teams focus on the very core of our business which is responsible for our 10 minute deliveries. This role will provide significant operational knowledge and in-depth knowledge to the local teams to ensure successful performance and excelled customer and client experience in the final mile.

What you will be building with us:

  • Hire, manage and develop Rider Operations Supervisors in the field
  • Ensure that the Rider Operations run smoothly in the region you are responsible for
  • Work with our City Operations Manager to manage and coach Rider Captains and Rider Operations
  • Ensure as a strategic player that we hit our 10 mins delivery
  • Challenge regional shift planning & give final go for release
  • Request and manage equipment and bike stock
  • Maintain effective and clear communication between rider ops, warehouse ops & central ops.
  • Requirements

  • 3-4 years of experience in an Area Manager or fast-paced environment and experience in leading a team
  • Hands-on mentality and are willing to get your hands dirty
  • Strong inter-departmental communication skills
  • You know how to fix problems and you always find a way to make them work
  • A numbers-driven person and able to derive insights from data
  • You always question the status quo and love to hunt for process improvements
  • Experience in an operations savvy organisation
  • Great team player with empathy that has the ability to combine different perspectives
  • You have very good communication skills and are proficient in English
  • Benefits

    As a part of the fastest growing startup in Europe, you can benefit from a steep learning curve from day one with a high career growth trajectory. We love seeing our crew blossom & growing with us! With a transparent company culture & stunning team spirit, Gorillas ensures a dynamic & international environment welcome to anyone! Plus, our flexible working arrangements support people at different stages in their lives. We celebrate diversity & are committed to creating an inclusive environment for all employees.

    If you want to build something you are proud of & you believe in the vision, we want you in the Gorillas fam!


    Recommended Skills

    • Operations Management
    • Operations
    • Warehousing
    • Process Improvements (Business)
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    Job ID: 177eb4f8bbee