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Retentions Advisor posted by Search Consultancy

2 days left to apply
£22,000/ year

Job Description

Retentions Advisor

Do you have experience of managing key customer relationships?
Do you excel at providing high levels of customer service?
Do you have experience of managing customer retentions?

If so, then we want to hear from you. My client is a market leading waste management and recycling specialist and they have a vitally important role to join their internal credit control and customer service team as a Retentions Advisor.

The objective of the role will be to handle any escalated client issues, manage key client relationships, resolve customer complaints and ultimately retain key commercial accounts. You will be a customer service focused candidate who takes ownership of issues and is able to see them through to their resolution.

The duties of the role will involve:

  • Taking calls as the key point of escalation from new and existing clients
  • Pacifying the customer, listening to their concerns and logging full details of their issue or query
  • Resolving customer issues and ensuring customer satisfaction
  • Speaking with customers that have not paid and resolving payment issues
  • Ultimate responsibility for retaining customers

Person specification:

  • Excellent communication skills
  • A natural ability to handle irate customers
  • First class customer service and resolution skills
  • Previous work experience in a customer service based role
  • Strong organisation and prioritisation skills
  • Conscientious, dynamic and pro-active
  • Outgoing and sociable

The basic salary for this role will be up to £22,000

Monday - Friday from 8:30 - 5

Apply now to avoid disappointment with interviews to take place immediately

Keywords: Retentions; customer service; account manager; credit control; call centre; contact centre; inbound; client manager; relationship manager; outbound; resolution; complaints handler; Chester; Wirral; Wrexham; Liverpool; waste management; recycling

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.



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