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Senior Account Manager job in Waltham Abbey at The Delta Group

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Senior Account Manager at The Delta Group

Senior Account Manager

The Delta Group Waltham Abbey, Essex Full Time


 


Job Role: Senior Account Manager 


Department: Client Services


Reporting to: Senior Account Director


 

Job Overview


To support the Senior Account Director in ensuring that the team provides a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times. Managing projects seamlessly from start to finish, providing right first time information to the business and regularly updating the client



Primary Objectives



  • Continually looking for opportunities for process improvements that will benefit the client and the Delta business

  • Displaying a positive ‘can do’ attitude, manage client expectations and aim to deliver exceptional service

  • Working with the Senior Account Director to develop, deliver and report on the Account Development Plan

  • Building and developing excellent relationship with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client

  • Ensure regular reporting is maintained including weekly highs and lows, monthly update report, performance against SLA’s / KPI’s, reverse SLA’s, cost saving initiatives, new opportunities delivered

  • Supporting the SAD in providing accurate forecasts to the business

  • Taking a hands-on approach to issue resolution with the client. Being prepared to have ‘difficult conversations and deal with conflict in a professional manner

  • Working across categories as and when needed to support other teams and share best practice

  • Continually look to ‘sell in’ the full Delta Group offering

  • Identifying and sharing of best practice amongst the sales and account management team

  • Building and developing excellent relationships with the client and other departments

  • Timely, insightful and accurate reporting

  • Delivery of great client service


Duties

 

Recommended Skills

  • Account Management
  • Complex Problem Solving
  • Account Development
  • Customer Service
  • Process Improvements (Business)
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Job ID: SEP20217188