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Senior Account Manager at eClerx

Senior Account Manager

eClerx London, Greater London Full-Time


Location: London, United Kingdom

Hire Type: Full-time

Experience: Strong experience in client management and engagements in Banking, Financial services or Insurance industry

Vertical: eClerx Digital

​Role Summary

We are looking for an entrepreneurial, highly motivated, and relational Client Engagement Manager with a heavy focus on business intelligence/business insights and decision sciences.

The Client Engagement Manager will manage the key relationship for EMEA clients in Banking vertical. This involves leading client engagements and strategy primarily in the areas of Analytics, Customer Experience, Content, CRM campaigns, Data governance, Data management, Robotic Process Automation and IT application support.

Key Responsibilities

  • Lead client engagement accounts in the Digital Banking vertical. Typical engagements include digital analytics, campaigns management, competitive intelligence, customer and campaign analytics, content operations, pricing analysis, demand forecasting, personalization, and data management
  • Responsible for portfolio revenue targets and growth through developing new relationships, as well as identifying new opportunities to match service capabilities with client needs
  • Partner internally with eClerx Product and Center of Excellence team, Solution Strategist and Pre-sales team to identify right eClerx platforms addressing the client requirement, and respond to new sales opportunities (from existing contacts or generated sales leads)
  • Support the eClerx business development, execution, and senior management globally to anticipate and identify new opportunities and service areas
  • Develop and maintain active relationships with key stakeholders throughout the engagement portfolio
  • Closely work with offshore operations team to manage issues/risks and delivery excellence
  • Work closely with product leads to identify opportunities in the accounts and pursue the same for closure
  • Manage project proposals, timelines, and deliverables for engagements from proposal through implementation in conjunction with the services team

Eligibility Requirements

  • Prior experience in Banking, Financial services and Insurance industry is required
  • Substantial experience in client management and engagements, account management, consulting services delivery, or similar business areas
  • Proven ability to manage GBP 1 million+ book of business
  • Exceptional interpersonal and relationship-building skills - the ability to network and earn client confidence and trust at all levels of seniority from day to day management to 'C' level contacts
  • Bachelor’s degree or equivalent professional experience required; MBA preferred
  • The ideal candidate will be based in London or within 1-2 hour commute
  • Applicants must have the right to work in UK



Recommended Skills

  • Account Management
  • Automation
  • Business Development
  • Business Intelligence
  • Campaigns
  • Competitive Intelligence
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Job ID: 67607792