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Senior IT Service Delivery Manager job in Birmingham at Eurofins

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Senior IT Service Delivery Manager at Eurofins

Senior IT Service Delivery Manager

Eurofins Birmingham, West Midlands Full Time

Job Description

Service Delivery Manager - Remote / Midlands - Working for the UK's Leading Software Testing Consultancy

This is a fantastic opportunity to join the successful Edge Testing management team. Having demonstrable success already in a senior delivery role and having a thorough understanding of the role of software testing, you will be ready for your next challenge. This is an opportunity to further grow your client management skills, whilst delivering a software testing service second to none and developing the talent within our business.

Location: Ideally based Midlands/South, with a willingness to travel throughout the UK.


  • Assist with proposals for new areas of work as required by clients
  • Prepare Client Statements of Work, processing Purchase Orders
  • Preparing, organising and delivering client meetings and internal briefings
  • Oversight and governance of client deliverables
  • Line management responsibilities for delivery staff within your allocated engagements
  • Manage the Value-Add activities if applicable to the client
  • Prepare and deliver Service Reports
  • Dashboard reporting, TM Report analysis
  • Perform resource management activities - replacements of staff, new staff and contract renewals
  • Invoicing and payment reconciliation
  • Risks and Issues Management

  • Experience in a lead or management role, ideally with Testing knowledge
  • Strong interpersonal skills for interaction with Clients, Senior Management and the wider Edge Team
  • Able to communicate effectively, both orally and in writing
  • Able to produce reports, prepare, organise and deliver client meetings
  • Ability to understand key client concerns, issues and agendas
  • Good attention to detail and commitment to accuracy
  • Able to organise time and tasks effectively due to the diverse nature of the role
  • Able to influence and persuade others
  • Leadership skills
  • Mentoring/coaching experience
  • Understanding of the role of software testing in the development lifecycle

    Additional Information

    Edge Testing, established in 2007, has grown fast to become the UK’s largest independent software testing company. Our talented workforce includes some of the UK’s premier testing thought leaders and experts, who help deliver exceptional services to our clients in the financial services, telecommunications and media, utilities, retail and the public sector.

    Our portfolio includes Managed Testing, Consultancy, Performance Testing, Test Automation and Cyber Security as well as our successful and the . It is our broad range of services and the way we do business, that sets us apart from the competition.

    In 2018 Edge Testing became part of Eurofins Digital Testing, a Eurofins Scientific division, the world’s leading Testing and Quality Assurance (QA) specialists, who operate globally with test lab facilities in the UK, USA, Belgium, Poland, Sweden and Hong Kong.


    Recommended Skills

    • Resource Management
    • Leadership
    • Coaching And Mentoring
    • Mentorship
    • Management
    • Service Delivery
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    Job ID: 0ea4a245f9c8