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Senior Maintenance Technician job in Bristol at City Facilities Management Holdings Ltd

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Senior Maintenance Technician at City Facilities Management Holdings Ltd

Senior Maintenance Technician

City Facilities Management Holdings Ltd Bristol, Bristol Full Time

Established in 1985

by Lord and Lady Haughey, the company has grown to become one of the world’s largest privately held, integrated FM companies.

City’s business model is unique, and provides world leading maintenance and engineering, technical procurement & support, and cleaning services, in dedicated partnerships, directly aligned to the business objectives of its clients.

City has more than 25 years of successful service delivery experience in retail, residential and commercial markets, and has a global presence, with offices in UK & Europe, North America, Malaysia and Australia.

Our culture and values are shaped by being a family-run business. We invest in our people and embrace change as we strive to innovate and improve. We create passionate teams that work across departments, businesses and countries to deliver world class service, value and compliance to our customers.


  • To maintain and repair a range of electrical, mechanical plant and equipment in Asda including all building services as defined on the “Scope of Works” in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.
  • To carry out management duties within your cluster, as detailed in the principal accountabilities
  • To provide on-site coaching to the Technicians and other engineers within your team.

    Engineering & Compliance

  • To represent the company in a professional manner at all times and develop a good working relationship with the DMT, DMA and Asda colleagues
  • To carry out the duties and responsibilities of the DMT within the cluster when required
  • To Provide on call cover to the cluster and be part of the on call rota
  • To provide technical support to the DMT
  • To ensure under performance on KPI’s are understood within the teams and action plans are in place to improve performance
  • Ensure that all costs are approved following the correct company procedures
  • To check the quality of PPM’s conducted by the DMT’s and DMA’s during site visits
  • Management

  • To support the Cluster Facilities Manager on technical , organisational and people issues
  • To provide cover for the Cluster Facilities Manager during times of absence, holidays and meetings.
  • To carry out specified depot programme both reviews on quality and Health & Safety and take action on non-compliances
  • To complete specified reports and take action on any issues raised
  • To audit FM documentation and take action on any non-compliances
  • To deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level in City and ASDA
  • To attend Depot Project, Trial, Pre-start meetings when appropriate, ensuring adequate support from others on specialist issues.
  • To attend meetings in the absence of the Cluster Facilities Manager
  • To regularly communicate with the Asda depot team on all FM activity.
  • To complete and monitor all necessary reports on the performance of team members, and take action on unsatisfactory performance.
  • To be fully aware of the Company’s People procedures and use them to deal with People related issues up to the specified level.
  • To participate in the recruitment and selection process of FM engineering colleagues
  • To assist the Cluster Facilities Manager when requested
  • Conduct diarizes meetings with the Asda Health and Safety manager
  • To liaise with the Asda team on any key issues that impact on trade.
  • Training & Coaching

  • To attend formal training courses, with the aim of delivering training on to others within your team.
  • To arrange the Passport to Work training for new starters and ensure that the induction program is followed and reviews conducted
  • Ensure that New starters have conducted all relevant training required before starting their on call duties 
  • To work with the Technical Training Team and Managers to identify the training and coaching needs of new and existing engineers
  • To report to the Cluster Facilities Manager on coaching activities, training issues raised, training opportunities identified and recommendations for new approaches as part of continual improvement
  • To assist in the review of technical training content ensuring that it is accurate, up to date with technology and always relevant to the skill levels defined for the business
  • To follow the administration procedures of the training function to ensure that the correct facilities, equipment and materials are available for coaching sessions, and on completion all relevant paperwork is completed accurately.
  • To provide accurate feedback on skill and knowledge gaps identified during coaching sessions or cluster meetings and to recommend corrective action.
  • To comply with all health and safety legislation and processes.
  • To carry out other reasonable duties requested by the company.

    Recommended Skills

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    Job ID: 03cecc11569e