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Supporter Relations Reflective Practice Supervisor job in London at Mind

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Supporter Relations Reflective Practice Supervisor at Mind

Supporter Relations Reflective Practice Supervisor

Mind London, Greater London Full-Time
Salary £34,424 - £40,186 (+ Location Weighting)

Fixed Term – 12 Months – 35 Hours

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are looking for a supervisor with experience in reflective practice to help us meet our goal of delivering an excellent supporter experience, every time. If you enjoy providing support to a team that are the front door to the organisation; staff who take hundreds of calls a month and manage numerous inboxes from people that support us, then this is the role for you.

Reporting to the Supporter Relations Manager – Supporter Care, you will be responsible for leading on the unit’s reflective practice improvement and promoting the continuing professional development of colleagues within Supporter Care, including facilitating team practice development and group reflective practice sessions. You will also liaise with the Safeguarding Manager and contribute to the research, development, implementation and review of policy, procedures and reflective practice guidance within the unit.

You will need:

  • Significant experience of supporting people in mental health crisis including safeguarding and suicide
  • Demonstrable experience of coaching and debriefing staff to maintain their wellbeing and professional practice whilst ensuring appropriate steps are taken around safeguarding/MH support
  • Experience of working on a helpline type environment
  • Experience of identifying and providing additional support to people with potential issues about mental capacity, complex communication skills ensuring a person-centred approach to each interaction
  • Excellent communication (written and verbal) and interpersonal skills with experience of producing reports and presentations for various audiences including a senior audience
  • Demonstrable knowledge of safeguarding for Adults and CYP national legislation / policy/ best practice
  • Extensive knowledge of Mental Health primary and secondary services as well as national crisis support


Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Recommended Skills

  • Coaching And Mentoring
  • Communication
  • Interpersonal Skills
  • Laws
  • Mental Health
  • Presentations
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Job ID: MIND137946