Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
UK
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Technical and Customer Support Associate

AssimilateLtd WC1E, Russell Square, Greater London, London Full Time
£35,000/ year
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

A worldwide leading manufacturer of life science products is looking for a Product Technical Support & Customer Service Support Associate to join their team.
You will be responsible for providing external and internal technical support on behalf of a Company that produces high-quality nucleic acid purification products.
The Support Associate will also perform a variety of customer service and administrative duties, along with the writing and reviewing of technical documents.
Reporting to the European Managing Director the Product Technical Support & Customer Service Support Associate will:
* Assist customers with technical support regarding applications and troubleshooting and answering enquiries via phone, email and online chat;
* Assist in troubleshooting experiments within the laboratory on customer issues;
* Accurately convey information based upon customer complaints to management team;
* Develop and provide technical training and materials for distributors, sales personnel and customers;
* Develop a knowledge base through accurate documentation and reporting of issues and complaints;
* Assist sales team by providing a high level of technical proficiency in pre-sales and post-sales support;
* Assist marketing department with technical writing for new product releases and marketing material;
* Create and present technical marketing material to customers, distributors and third parties;
* Travel to European tradeshows to attend exhibition booths;
* Locate and review scientific literature from professional sources (peer reviewed literature), the internet and popular press;
* Provide accurate written synopses of scientific material that is science-based, but also can be understood by the general public without a scientific background;
* Build, maintain and constantly update an archive of literature and bibliography of source material;
* Answer telephones and assist customers by answering enquiries or directing to appropriate department;
* Assist customers with placement of orders;
* Support Sales Team by accurate and timely entry of sample requests;
* Ensure information is easily and effectively distributed in a timely manner;
* Follow established company SOP and ISO 9001 guidelines.
The Company is a worldwide leading manufacturer of nucleic acid purification kits for clinical, biotechnology and agricultural research. It offers high-quality products in DNA and RNA extraction, the first step for many downstream analyses.
This ideal candidate for this position of Product Technical Support & Customer Service Support Associate will have the following skills and experience:
* Degree (or equivalent qualification) in any Life Science subject area. An MS or PhD is preferred;
* Must have a firm understanding of and experience within the life science research marketplace;
* Be a proactive individual, as well as having solid communication, organisational and time-management skills;
* Must demonstrate excellent organisational skill and ability to manage large amounts of technical data and documentation;
* Ability to design experiments, run tests, analyse and interpret data, and troubleshoot;
* Experience or knowledge of workflows with DNA & RNA extraction, PCR, qPCR, microarrays and NGS;
* Proficiency with standard computer software, as well as common molecular biology computational tools;
* Travel requirements: a couple of trips per year to the USA for team meetings and to European exhibitions;
* Location: this role will be home-based in the first instance and will then be located within the Company’s London office.
PACKAGE
* Circa £35,000 (depending on experience), plus 20-25% bonus OTC
 
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 212162981