Main Responsibilities and Duties: Demonstrate excellent customer care skills. Provide a welcome point for DCC, responding to patient, staff and visitor requests appropriately Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively Receive queries, both in person and on the telephone and manage appropriately Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure Provide documentation for ward, so that patient care is undertaken safely and according to Trust protocol and procedure Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements Working Knowledge of routine for ordering on P2P and Stationery system Safeguarding of all patients Provide all general and ad hoc administration and clerical support to the Ward Manager or Senior Nurse in Charge, to enable efficient and safe delivery of clinical care, as appropriate to the Ward Clerk role Follow Trust Infection Prevention and Control Policies, within the scope of own role Adherence to the latest Trust Policy on Uniform and Dress Code Standards To maintain stock levels and order appropriate documentation for use within DCC To support the data team with data collection and input
Improving quality and developing practice To use initiative and take the lead on ways in which the administration service can be improved and developed Develop and share own knowledge with other members of the wider team both locally and nationally Identify own development needs, aligning these to trust and DCC service objectives
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of DCC
Essential Educated to GCSE level grade C or equivalent in Maths and English Working towards a Diploma or NVQ Level 3 in administration or equivalent experience ECDL Holder or ability to demonstrate ability to use a wide range of hardware and software Ability to maintain a high level of accuracy and attention to detail IT skills and experience including TRAC, EPR, MS office and Trust internet Excellent organisational skills to manage own workload Evidence of continuous professional development and of acquiring new skills and knowledge Team focused, ability to work collaboratively and always underpinned by kindness and respect towards others
Desirable Ability to input data
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
- General Certificate Of Secondary Education
- European Computing Driving Licence (Ecdl)
- Electronic Patient Record
- Data Collection
- Customer Service